How does it work?

Criminals trick you into divulging your online banking login details such as PIN and password via cleverly constructed cyber-attacks such as:

  • Targeted phishing scams
  • Using malicious software
  • Using fake apps that pretend to be your banking app on your phone

After they’ve obtained your details and, without you knowing, they contact your cell provider and request a SIM swap. They do this by using details about you, found:

  • Online (via social media)
  • Through underground crime markets

They pose as you to the mobile network operator to trick them into cancelling and reactivating your mobile number to a SIM in their possession.


Everything that was meant to be sent to your phone: calls, SMS’s and one-time-passwords are routed to the fraudster.

Make sure you empower yourself and do not succumb to this attack that could leave you penniless in minutes!

Avoid becoming phish food:

  • Don’t click on links in emails – rather type in the web address or use bookmarks
  • Keep all your software, apps, and antivirus up to date
  • Use anti-malware even on your phone
  • Being offline for a longer period maybe a sign of a SIM swap
  • React to SMS’s alerting you of a possible SIM swap by contacting your operator asap.
  • Don’t trust unexpected links and attachments in emails, even from people you
  • Beware of malicious software and apps – only download apps from official app stores
  • Scrutinise bank transactions for anything out of the ordinary
  • Be conscious of your cellphone’s connectivity status.

Contact your operator immediately and enquire whether a SIM swap has been processed on your number.